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Help Desk

IT Team

The district IT team provides services and support to our award winning schools.  The team strives to meet the needs of our high-performance schools today and prepare for educational needs of tomorrow.

Remote Technology Support

Help Desk Hours will be available from 8 a.m. to 4 p.m.  IT may request remote access to your device.  The remote control will need your permission.

To get Help click on the lower right Chat Icon (live Chat Available during school hours) located on this page or email help@scottsvalleyusd.org

Home Internet Issues

In Person Appointments

Please fill out the Appointment Request Form.  Appointments in person are at the district office located at 4444 Scotts Valley Dr. 

SVUSD Help Desk

help button

Getting Help

  1. Visit the SVUSD Help Center above.
  2. Ask a PowerUser. Power Users are teachers who have agreed to help other teachers and academic staff with basic technology issues.
  3. Call or email the helpdesk. Maybe we can walk you through.
  4. Submit a School Dude ticket. A SchoolDude ticket is required for an issue that requires a technician to visit your location or take your equipment for repair.

To submit a SchoolDude ticket:

SchoolDude Request               Password: safeschools