IT TEAM

The district IT team provides services and support to our award winning schools.  The team strives to meet the needs of our high-performance schools today and prepare for educational needs of tomorrow.

REMOTE TECHNOLOGY SUPPORT

Help Desk Hours will be available from 8 a.m. to 4 p.m.  IT may request remote access to your device (see blow).  The remote control will need your permission.

To get help email help@scottsvalleyusd.org

SPLASHTOP SOS

We have a new remote support program available for PC users called Splashtop SOS.

Please email help@scottsvalleyusd.org to explain your issue and, if needed, receive instructions to initiate remote support.

If you have a SchoolDude ticket, IT may reach out to you in order to schedule a time for remote support.

GETTING HELP

1. Ask a PowerUser. Power Users are teachers who have agreed to help other teachers and academic staff with basic technology issues.

2. Submit a School Dude ticket. A SchoolDude ticket is required for an issue that requires a technician to visit your location or pick up your equipment for repair.

HELPFUL LINKS

Home Internet Issues

Technology Help Flowchart

Synergy ParentVUE

Grades 3-12 Student Acceptable Use Agreement

TK-2 Additional Student Acceptable Use Agreement

Setting Default Email Account

John Postovit Synergy Teacher Guide