Help Desk


The district IT team provides services and support to our award winning schools.  The team strives to meet the needs of our high-performance schools today and prepare for educational needs of tomorrow.


Help Desk Hours will be available from 8 a.m. to 4 p.m.  IT may request remote access to your device.  The remote control will need your permission.

To get Help click on the lower right Chat Icon (live Chat Available during school hours) located on this page or email


We have a new remote support program available for PC users called Splashtop SOS.

Please email to explain your issue and, if needed, receive instructions to initiate remote support.

If you have a SchoolDude ticket, IT may reach out to you in order to schedule a time for remote support.


Please fill out the Appointment Request Form.  Appointments in person are at the district office located at 108 Whispering Pines Drive, Suite 115

Synergy Student Information System

Information to log in or create an account will be made available in the near future through email. We are currently working on some finishing touches before the new school year. If you have questions please email

Help button stock photo

Getting Help

  1. Visit the SVUSD Help Center above.

  2. Ask a PowerUser. Power Users are teachers who have agreed to help other teachers and academic staff with basic technology issues.

  3. Call or email the helpdesk. Maybe we can walk you through.

  4. Submit a School Dude ticket. A SchoolDude ticket is required for an issue that requires a technician to visit your location or take your equipment for repair.

To submit a SchoolDude ticket:

SchoolDude Request               Password: safeschools